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Implications of the COVID-19 pandemic on health payer operations

ByBarbara Culley, Maureen Tressel Lewis, and Andrew Naugle
30 March 2020

The COVID-19 pandemic has the potential to significantly disrupt crucial operational areas for health payers. This brief identifies five key payer functions likely to be affected by the COVID-19 pandemic and actions payers can take to ensure business continuity while enhancing their contributions to the value chain.


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Barbara Culley

Maureen Tressel Lewis

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