Courtney's primary area of concentration has been long-term care insurance. She has assisted clients with in-force management, including state insurance department rate filings and experience studies. She has experience with data management and review, regulatory compliance review, client and government communication, and project management.

Prior to joining Milliman in October 2012, Courtney graduated from the University of St. Thomas where she majored in Actuarial Science and minored in Mathematics and Economics.